Product
Unified communication timeline, connections, channel direction, and customer links.
Inbox is the organization-scoped communication surface for messages, conversations, and future channel integrations.
The app includes inbox overview and connections routes. Treat advanced omni-channel behavior as planned unless the backing channel storage and adapters are implemented.
Inbox will unify:
Inbox storage should link conversations to customers when possible so a customer record can surface relevant communication without coupling CRM tables to transport-specific identities.
Contact methods model reachability. Adapter-specific channel identities should live in a dedicated channel endpoint table once chat adapters are added.